Returns Policy

Principle

Because everything we sell is fresh food made without preservatives, we resolve any problem on the same day rather than accepting returns afterwards.

Free replacement

La Sams will remake your drink or refund you in full if:

• The item delivered does not match your order.
• The cup arrives spilled, unsealed or damaged.
• The product shows anything unusual in smell, taste or colour.
• The sugar, ice or topping does not match what was recorded on the order.

How to do it

In store, tell the cashier — we remake it immediately. For deliveries, call the store or message us on Zalo with a photo within two hours of receiving it. We will resend or refund, whichever you prefer.

Bulk and event orders

Orders above 50 units are counted together with your representative at handover. Once signed for, quantity differences can no longer be adjusted. Quality issues are still accepted the same day.

Cancellation

Bulk orders can be cancelled free of charge with at least 24 hours' notice. Within 24 hours, 30% of the order value is charged to cover ingredients already prepared.